Privacy Policy

Information about the data controller:

 

Zara Trading EOOD is a company registered under the Commercial Law of the Republic of Bulgaria with UIC BG207891224, address Sofia, email address contact@zvezdinka.com.

The grounds and purposes for which we use your personal data

We process your personal data on the following grounds:

• Contracts concluded for the supply of our products;
• Explicit consent from you - the purpose is stated on a case-by-case basis;
• Subject to a statutory obligation;

In the following paragraphs you will find detailed information about the processing of your personal data depending on the basis on which we process it.

For contract performance

We process your personal data in order to fulfil our contractual and pre-contractual obligations and to exercise our rights under the contracts concluded with you.

Processing objectives:

1. establish your identity;
2. providing the functionality of our website;
3. preparing and sending an invoice for the services you purchase from us;
4. detect and/or prevent unlawful acts or acts contrary to our terms and conditions

Data we process on this basis:

On the basis of the contract concluded between us and you, we process information about the type and content of the contractual relationship as well as any other information related to the contractual relationship, including:

• personal contact details - contact address, email, phone number;
• identification data - full name, unique citizenship number or personal number of the foreigner, address;
• data on orders placed;
• Correspondence relating to the overall service - emails, letters, information about your requests for troubleshooting, complaints, requests, complaints, feedback we receive from you;
• credit or debit card information, bank account number or other banking and payment information relating to payments made;
• other information such as :
• IP address when visiting our website;
• Demographic data
• Information from your actions on the site

The processing of the above personal data is mandatory for us in order to conclude the contract with you and to perform it. Without you providing us with the aforementioned data, we would not be able to perform our obligations under the contract.

We provide personal data to third parties

We may provide your personal data to third party subcontractors, including courier service providers, for the purposes of delivering the goods you have ordered or, subject to your express consent, for direct marketing purposes.

When we delete data collected on this basis

We delete the data collected on this basis 2 years after the termination of the contractual relationship, whether due to expiry of the contract, termination or any other reason.

For the fulfilment of regulatory obligations

There may be a legal obligation for us to process your personal data. In these cases, we are obliged to carry out the processing, such as:

• Obligations under the Anti-Money Laundering Act;
• The fulfilment of obligations in relation to distance selling, off-premises selling provided for in the Consumer Protection Act;
• Providing information to the Consumer Protection Commission or third parties as provided for in the Consumer Protection Act;
• Provision of information to the Commission for Personal Data Protection in relation to obligations under data protection legislation;
• Obligations stipulated in the Accounting Act and the Tax and Social Security Procedural Code and other related legal acts in relation to keeping lawful accounting records;
• Provision of information to the court and third parties, in the framework of proceedings before a court, in accordance with the requirements of the regulations applicable to the proceedings;
• Age verification when shopping online.

When we delete personal data collected on this basis

We delete data collected pursuant to a legal obligation once the obligation to collect and store has been fulfilled or has ceased.

After your consent

We process your personal data on this basis only after your explicit, unambiguous and voluntary consent. We do not foresee any adverse consequences for you if you refuse the processing of personal data.

 

Consent is a separate basis for processing your personal data and the purpose of the processing is set out in it and is not covered by the purposes listed in this policy. If you give us the relevant consent and until you withdraw it or terminate any contractual relationship with you, we make product/service suggestions that are appropriate for you by carrying out detailed analyses of your basic personal data;

Data we process on this basis:

On this basis, we may process personal data for direct marketing purposes, including website usage data.

Provision of data to third parties

On this basis, we may provide your data to marketing agencies or other providers of similar services.

Withdrawal of consent

Consents granted may be withdrawn at any time. Withdrawal of consent shall have no effect on the performance of contractual obligations. If you withdraw your consent to the processing of personal data for any or all of the ways described above, we will not use your personal data and information for the purposes set out above. Withdrawal of consent does not affect the lawfulness of processing based on consent given prior to withdrawal.

To withdraw your consent, you only need to use our website or simply our contact details.

When we delete data collected on this basis

We delete data collected on this basis at your request or 12 months after its initial collection.

How we protect your personal data

To ensure adequate protection of the company's and its customers' data, we apply all necessary organizational and technical measures provided for in the Personal Data Protection Act.

The company has established rules to prevent misuse and security breaches, which supports the processes of protecting and securing your data.

In order to maximize the security of the processing, transmission and storage of your data, we may use additional security mechanisms such as encryption, pseudonymization, etc.

Rights of Users

Each User of the Site enjoys all the rights for the protection of personal data under Bulgarian and European Union law.

The user can exercise their rights by sending a message to our email.

Each User is entitled to:

• Awareness (in relation to the processing of his personal data by the controller);
• Access to your own personal data;
• Correction (if data is inaccurate);
• Erasure of personal data (right to be forgotten);
• Restriction of processing by the controller or processor;
• Portability of personal data between controllers;
• Objection to processing of personal data;
• The data subject shall also have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her;
• The right to a judicial or administrative remedy in the event that the data subject's rights have been violated.

The user may request deletion if one of the following conditions applies:

• The personal data is no longer necessary for the purposes for which it was collected or otherwise processed;
• The user withdraws their consent on which the data processing is based and there is no other legal basis for the processing;
• The data user objects to the processing and there are no legitimate grounds for the processing that override;
• Personal data have been unlawfully processed;
• The personal data must be erased in order to comply with a legal obligation under Union or Member State law to which the controller is subject;
• The personal data was collected in connection with the provision of information society services to children and consent was given by the person with parental responsibility for the child.

The user has the right to restrict the processing of his/her personal data by the controller when:

• Challenge the accuracy of the personal data. In this case, the restriction of processing shall be for a period which allows the controller to verify the accuracy of the personal data;
• The processing is unlawful, but the User does not wish the personal data to be deleted, but requests instead that their use be restricted;
• The controller no longer needs the personal data for the purposes of the processing, but the User requires them for the establishment, exercise or defence of legal claims;
• Object to processing pending verification whether the legitimate grounds of the controller override the interests of the User.

Right to portability.

The data subject shall have the right to obtain the personal data concerning him or her which he or she has provided to a controller in a structured, commonly used and machine-readable format and shall have the right to transfer those data to another controller without hindrance from the controller to whom the personal data have been provided, where the processing is based on consent or a contractual obligation and the processing is carried out by automated means. When exercising his or her right to data portability, the data subject shall also have the right to obtain a direct transfer of the personal data from one controller to another where this is technically feasible.

Right to object.

Users have the right to object to the controller to the processing of their personal data. The data controller shall be obliged to terminate the processing unless it demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims. If you object to the processing of personal data for direct marketing purposes, the processing shall cease immediately.

Complaint to the supervisory authority

Each User has the right to lodge a complaint against unlawful processing of his/her personal data with the Personal Data Protection Commission or the competent court.